Returns & Exchanges
At Phoilex, we want you to be completely satisfied with your beauty experience. If you are not happy with your purchase, we offer a 30-day return policy for unused products in their original packaging.
Initiate Your Request
Contact our customer support team with your order number and the reason for your return to receive a Return Authorization.
Prepare Your Package
Securely pack the items in their original condition and include all provided documentation to ensure a smooth processing experience.
Ship the Items
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the returned products, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing