Frequently Asked Questions
Everything you need to know about your Phoilex beauty experience.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. As soon as your beauty essentials are shipped, we will send a tracking link so you can follow your package right to your door.
Are Phoilex products cruelty-free?
Yes, we are committed to ethical beauty. All Phoilex products are 100% cruelty-free and are never tested on animals at any stage of the production process.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental United States. International shipping times vary by location but usually arrive within 10-15 business days.
What is your return policy?
We want you to love your glow. If you are not satisfied with your purchase, you can return unopened products within 30 days of delivery for a full refund or exchange.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your beauty products suitable for sensitive skin?
Most of our products are formulated with gentle ingredients suitable for all skin types. However, we recommend checking the full ingredient list on each product page or performing a patch test before full application.